App / Sports
This page sets out how c9991 handles your account, your data and your relationship with the platform. Access to our services depends on your local law and the eligible regions we support — please read this before you proceed.
Our legal framework covers how we collect, store and act on information linked to your c9991 account. When you open an account, you confirm that access to our services is permitted under your local law and that you are in an eligible region. We do not make that determination on your behalf — that responsibility sits with you. Payment activity through Rocket, Upay or Bank Transfer is logged to your account wallet and retained in line with the data-handling terms described further down this page. Your transaction record is visible from within your signed-in account area at any time. We do not share individual transaction data with third parties except where required by applicable law or where you have explicitly authorised a third party through your account settings. If your account is flagged for a policy review, we will contact you through the email address registered to that account. During any review period, withdrawal activity may be placed on hold while we verify the relevant details. We aim to complete standard reviews using the information already held on file; where additional documentation is needed, we will specify exactly what is required and through which channel to send it.
Rocket payment activity is logged to your wallet and visible in your transaction history inside your signed-in account area.
Upay transfers are recorded at the point of confirmation and retained in your account record under the terms described on this page.
Bank Transfer activity appears in your account wallet once the transfer is confirmed. Records are retained in line with our data policy.
Our policy applies to the account, transaction and content areas listed below. It does not extend to third-party services that operate independently from c9991, including external payment processors or game studio platforms. Where a boundary is unclear, check the relevant third-party terms directly.
Covers your login credentials, session history and account-level settings. Any change to your registered details must go through the account verification steps shown in your profile.
Covers deposits and withdrawals processed through your c9991 wallet, including activity via Rocket, Upay and Bank Transfer. Transaction records are held in your account and not shared without legal basis.
Covers the games, information and information published directly on c9991. Content supplied by game studios such as or is subject to those studios' own terms alongside ours.
External payment rails, studio platforms and linked services fall outside this policy. We are not liable for the terms, data practices or availability of services operated independently from c9991.
You have several concrete options available when it comes to your account data and how it is used. Reviewing your transaction history requires nothing more than signing in — every Rocket, Upay or Bank Transfer entry sits in your wallet log exactly as it was processed. If a record looks incorrect, you can raise a correction request through our support channel with the transaction reference and the date it occurred. Your registered email and personal details can be updated from the account settings area; some changes require identity verification before they take effect, and the specific steps are shown in-page when you initiate them. If you want to ask a question about how your data is being handled, or if you want to request that certain information be reviewed, the support routes at the bottom of this page are the right starting point. We respond through the channel you use to contact us, so keep access to that inbox or wallet account open when you submit a query.
Sign in and open your wallet log to see every transaction entry. Filter by date or payment method to find the record you need.
Update your registered email or personal details from account settings. Verification steps appear on screen when they are required before a change is saved.
Use the published support route to submit a question about your data or account status. Include your account reference so we can locate your record without delay.
If you believe data held on your account is inaccurate or should be reconsidered, contact support with the specific detail in question and we will respond through the same channel.
If your question relates to your account, a specific transaction or how this policy applies to your situation, use one of the routes below. All three are visible on the site; we do not list channels that are not actively monitored.
Start a chat session from the support icon on the site. Provide your account reference at the start of the session so we can pull up your record without asking twice.
Send your query to the support email address shown on the Contact page. Include the subject line 'Policy Query' and your registered account email so we can match it correctly.
The Help Centre inside your signed-in account area covers common policy questions and account steps. Check there first — many data and access questions are answered without needing to contact support directly.
Account security and data handling are not afterthoughts at c9991 — they are built into the account flow. Here is how each area works in practice.
Account data is collected only to operate your account, process transactions and meet any legal obligations that apply. We do not sell individual account data. Retention periods follow the requirements of applicable law and our published policy terms.
We use cookies to keep your session active across pages and to remember your account state so you return to where you left off — whether on a phone or a browser. You can manage cookie preferences through your browser settings at any time.
Your account is protected by your login credentials. We recommend using a strong, unique password and ensuring only you have access to the email address and mobile wallet account linked to your profile.
When we update this policy, notice is published on the site before the change takes effect. If you continue to use the account after the notice period, that indicates your acceptance of the updated terms.
These are the questions we hear most often about how our policy works, what your rights are and how to act on them.
Access and eligibility depend on your local law and the region you are in. We do not make that determination for you. Before opening an account, check that using this type of platform is permitted under the laws that apply to you.
Sign in to your account and open the wallet and account history sections — transaction records, payment method entries and account details are all visible there. For a broader data review request, contact support with your account reference.
Yes. Go to account settings and follow the edit fields shown there. Some changes, such as your registered email or identity details, require verification before they are saved. The steps for each change appear on screen as you make them.
Every Rocket and Upay transaction is logged to your wallet at the point it is confirmed. Those records are retained in line with our data policy and visible to you in the signed-in account area. We do not share them without a legal basis.
A notice is published on the site before any change to this policy takes effect. We recommend checking this page periodically. Continuing to use your account after the notice period indicates acceptance of the updated terms.
Use the live chat or email support route published on the Contact page. Include your account reference and describe the specific question or record in question. We respond through the same channel you use to reach us.