App / Sports
c9991 is clear about what data we collect, why we hold it, and how you can review or correct it at any point. Access to our platform and the scope of this policy depend on your local law and eligible regions — read the sections below to understand exactly where you stand.
When you open an account with us, we collect the details you provide during registration — name, contact information, and the payment method you choose to use. If you fund your account through Rocket, Upay, or Bank Transfer, we record the transaction reference and wallet identifier linked to that specific action. We do not store card details or full wallet credentials on our servers; those are handled directly by the payment processor. We also collect device and session data — the browser type, operating system, and session timestamps — so that your account behaves consistently whether you return on a phone or switch to a desktop browser. This continuity data helps us keep your lobby position and account balance in sync across devices. Finally, we log activity inside your account: games accessed, support tickets raised, and any account-setting changes you make. We hold this to resolve disputes, answer your questions, and maintain the integrity of your wallet. Retention periods follow applicable rules for your region. We do not sell your personal data to third parties.
This policy covers data processed directly by c9991 across our website and account system. It does not extend to third-party services you reach from our platform. Understanding the boundary helps you know where to direct a data question.
Any data you submit when creating or updating your account — login credentials, contact details, and verification records — falls fully within this policy. You can review and request corrections to this data through the account settings page.
Payment records linked to Rocket, Upay, or Bank Transfer deposits and withdrawals are held within our system and covered here. The processing of those payments by the payment provider itself is governed by that provider's own terms, not this policy.
We use session cookies and preference cookies to keep your account active across browser tabs and to remember display settings. This policy explains what those cookies store and how you can manage them through your browser settings.
Game studios whose titles appear in our lobby — such as and — operate their own data environments for game mechanics. We do not control that data. Links to external services from our platform are outside this policy's scope.
You have real, actionable choices when it comes to the data we hold on your account. Reviewing your stored information is straightforward — log in and open the account profile section to see the details we hold, including contact information and linked payment methods such as Rocket or Bank Transfer. If any detail is wrong or out of date, you can update it directly in the account settings or raise a correction request with our support team. If you want to understand what transaction records we hold, check the wallet and transaction history section of your account; every Upay, Rocket, or Bank Transfer entry is logged there with a reference. For questions about data retention, deletion, or anything this policy does not fully address, our support route is the right place to start. We treat data requests as account-level matters, so having your registered contact detail ready will speed up the process.
Open the account profile page after logging in. Your registered contact details, linked payment methods, and verification records are displayed there. No need to contact support for a basic review — it is visible directly in your account.
Edit contact information in the account settings section. For details that are locked — such as your registered mobile number linked to a Rocket or Upay wallet — raise a correction request through the support channel and include your account reference.
Any question about what we hold, how long we keep it, or who can access it can be directed to our support team. State clearly that your message is a data or privacy query so it reaches the right handler without delay.
If you need to discuss data deletion or account closure, contact support through the published route. Eligibility for deletion may depend on active balance, pending transactions, or requirements set by applicable law in your region.
For any privacy or data matter, use the support routes published on our site. State your account reference and describe the specific question — for example, a transaction record linked to Rocket or a correction to your registered contact detail — so we can handle it without back-and-forth.
Open the live chat widget from any page on c9991. It is the fastest route for account-level data questions, including requests to review or correct stored information on your profile.
Send a written data or privacy request to the email address listed on our contact page. Include your registered account detail and clearly describe what you are requesting so we can match it to your record.
The help section inside your logged-in account covers common privacy questions — session data, cookie settings, and how to locate your Upay or Bank Transfer transaction references for any dispute or review.
We keep your account data in a protected environment. Session data and payment references — including Rocket and Upay transaction records — are stored with access controls in place. We review our data handling practices when our services or applicable requirements change, and we update this policy to reflect those changes.
We use session and preference cookies to maintain your logged-in state and remember display settings across visits. You can clear or block these through your mobile or desktop browser settings. Blocking session cookies may affect how your account loads between visits.
Your login credentials are stored in hashed form — we cannot read your password, and neither can our support staff. If you suspect your account has been accessed without your permission, change your password immediately and contact support through the published live chat or email route.
We hold account and transaction records for as long as required by applicable rules in your region. When a retention period ends, records are either deleted or anonymised. You can ask our support team what retention period applies to your account type.
When this policy changes, we post the updated version on this page with a revised effective date. Continuing to use your account after a posted update means you have seen the new version. If a change is material, we will notify you through your registered contact detail.
These are the questions we hear most often about how c9991 handles account data, payment records, and your choices under this policy. If your question is not here, our support team can help.
We collect your name, contact detail, and the payment method you choose — for example, a Rocket or Upay wallet reference. We also log the device and session data needed to keep your account consistent across your phone and desktop browser.
We do not sell your personal data. We share transaction references with payment processors — such as those handling Rocket or Bank Transfer — only to complete your transaction. Game studios in our lobby operate separate data environments; we do not pass your account details to them.
Log in and open your account profile. Contact details, payment method references, and transaction history are visible there. For records you cannot see directly — such as session logs — raise a request through live chat or email and include your account reference.
Contact information can be updated in account settings. For locked fields, contact support with your account reference. Deletion requests are assessed case by case — active balances, pending transactions, or local legal requirements may affect what we can remove.
Retention periods depend on applicable rules for your region. Upay, Rocket, and Bank Transfer records are kept for the period required under those rules. Ask our support team if you want to know the specific period that applies to your account type.
Inactive accounts are subject to the retention policy that applies in your region. We do not delete active records until the required period has passed. If you want to formally close your account, contact support — eligibility depends on your account status and local requirements.